Shipping policy
Effective Date: October 05, 2026 Thank you for shopping at BARESILHOUETTE. This shipping policy outlines our delivery rules, shipping regions and related information.
2.1 Shipping Regions & Free Shipping
We provide FREE STANDARD SHIPPING on all orders. Available delivery destinations:
- All countries within Europe
- United States
- Hong Kong
We do not ship to any other regions not listed above at this time. If you input an unsupported shipping address, we will cancel your order and issue a full refund.
2.2 Order Processing Time
Orders will be processed within 1–3 business days after payment confirmation. Business days are Monday to Friday, excluding weekends and public holidays in Australia. We do not process orders on Saturday, Sunday and Australian national holidays.
2.3 Delivery Timeframe
Estimated delivery time after dispatch:
- Europe: 7–14 business days
- United States: 8–16 business days
- Hong Kong: 5–10 business days Delivery times are estimates and are not guaranteed. Delays may be caused by customs inspection, weather, carrier disruptions or public holidays.
2.4 Shipping Address
You are responsible for entering a complete and accurate shipping address at checkout. We are not responsible for lost packages caused by incorrect or incomplete addresses provided by customers. If the package is returned to us due to invalid address, the customer may need to cover re-shipping cost.
2.5 Customs & Duties
For shipments to Europe, USA and Hong Kong: You are responsible for any local import tax, customs duties or customs clearance fees that may be charged by your local customs authority upon arrival. We do not cover import duties. Please check your local customs rules before placing an order.
2.6 Tracking Information
Once your parcel is dispatched, we will send a shipping confirmation email with tracking number and tracking link. You can track your package status online.
2.7 Lost or Damaged Packages
If your package shows delivered but you have not received it, please contact us within 7 days of delivery status update. We will work with the courier to investigate. For damaged goods on arrival, you must provide photos of damaged items and packaging within 48 hours after receiving the parcel for our review.
2.8 Contact
For any shipping inquiries, email: contact@baresilhouette.com